Job overview
Complete role details
Location
Hyderabad
Employment type
Other
Workplace
Onsite
Seniority
Lead
Education
Bachelor's degree
Skills
Role details
Job description
Team Lead
Role Purpose
Must Have
- Operating procedures
- Service Levels
- Process metrics
- Coaching Skils
- Eye for detail
- People Management and Performance Managment
- Analytical Reasoning
- MIS awareness
- Escalation guidelines
- Regulatory requirements
- Proficient with MS Office (Word, Excel, PowerPoint)
Behavioral Skills and Attributes
- Has the ability to make judgements based on practice and previous experience
- Excellent communication skills in order to provide client service
- Good listener and communicator who effectively conveys information verbally and in writing
- Strong interpersonal and people management skills
- Posess an ability to manage large and complex teams
- Be able to work and communicate with the people across organizational units, clients, Onshore counterparts and other related teams
- Strong analytical skills with an ability to solve issues with a win-win negotiation approach
- Demonstrated and promote exceptional client service and the concept of clint delight
- Have an attitude to coach, groom, develop and mentor people
- Effectively plan leaves of the team ensuring business is not impacted
- Be a good decision maker