Job overview
Complete role details
Location
Hyderabad
Employment type
Contractor
Workplace
Remote
Seniority
Individual Contributor
Role details
Job description
Job Description
Do
⢠Excellent communication skills
⢠Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
⢠Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
⢠Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
⢠Answer incoming calls and respond to customerâÂÂs emails in timely manner.
⢠Manage and resolve customer complaints.
⢠Identify and escalate issues to supervisors as and when needed.
⢠Provide product and service information to customers.
⢠Research required information using available resources and Offer Solution to customers.
⢠Research, identify, and resolve customer complaints using applicable software.
⢠Route calls and tickets to appropriate resources and Domains who can best support he user,
⢠Document all call information according to standard operating procedures.
⢠Recognize, document, and alert the management team of trends in customer calls.
⢠Create SOPs for new Issues and resolution given.
⢠Complete call logs and reports.