Job overview
Complete role details
Location
Mumbai
Employment type
Other
Workplace
Onsite
Skills
Excel
Role details
Job description
Job Description
Software Asset Management
- Provide Technical Support for Desktop, Lotus Dominos mail client and MS office products.
- Installation and troubleshooting of Operating systems (Windows 10)
- Assisting users for any issues in their day-to-day IT operations
- Monitoring the pending tickets and ensure regular updates
- Troubleshooting 1st level Local network related issues
- Troubleshooting 1st level laptop hardware related issues
- Monitor the ticket SLAs and act against the SLA warnings
- Troubleshoot application related issues
- Configure & update Antivirus software
- Resolve all Hardware and Paper Jam Issues with respect to Printers
- Coordinate with Hardware support teams and resolve any hardware failures in the printers
- Resolve any issues for the print service due to virus in the network.
- Basic understanding on working of Active Directory, DNS, DHCP
- Should have experience of software Vulnerabilities management & End of life and Blacklisted software management of endpoint devices.
- Should have knowledge of software Installation, Updating and Removal.
- Should have basic knowledge any software license management tool
- Should have basic knowledge of Excel and reporting.
- Should have knowledge of Windows patching and troubleshooting on endpoint devices