Job overview
Complete role details
Location
Bengaluru
Employment type
Full Time
Workplace
Onsite
Experience
8+ years
Seniority
Senior
Role details
Job description
Job Description
Operations Manager – Content Review/Moderation.
Location: Bangalore, India
Band: B3
Experience: 8+ Years
Shift: 24/7 (5 days/week with rotational week offs)
Employment Type: Full-Time
Job Summary
We are looking for an experienced Operations Manager – Content Review to lead large-scale operations in a high-volume, fast-paced content moderation environment. The role demands strong strategic leadership, client management, and operational excellence while managing multiple teams and driving business outcomes.
Key Responsibilities
- Provide strategic direction and leadership to content moderation operations
- Manage end-to-end delivery including Accuracy, AHT, SLAs, Attrition, and Shrinkage
- Lead and mentor Team Leaders and mid-level managers, ensuring high performance
- Build and maintain strong client relationships and ensure stakeholder satisfaction
- Drive revenue attainment, profitability, and business growth opportunities
- Identify process improvement and optimization initiatives to scale operations
- Ensure compliance with policies, quality standards, and governance frameworks
- Lead workforce planning, capability development, and employee engagement initiatives
Required Skills & Competencies
- Proven ability to lead large teams (80–120 FTEs) in content moderation/BPO environments
- Strong strategic planning and execution capabilities
- Expertise in client and stakeholder management
- Strong analytical and data-driven decision-making skills
- Excellent communication and presentation skills
- Ability to inspire teams, drive change, and work independently
- Agile mindset with ability to work under pressure in a 24/7 work environment
Eligibility Criteria
- Graduate in any discipline
- Minimum 8+ years of experience in BPO/ITES or Content Moderation
- Proven experience in managing large teams and operations delivery
Preferred Qualifications
- Lean / Six Sigma certification
- Experience in revenue management and P&L ownership.
Key Competencies
- Strong observation, analytical, and decision-making skills
- Good understanding of global and trending topics (Geopolitical, Entertainment, Sensitive events)
- Ability to drive continuous improvement and operational excellence
Additional Details
- Language: English (Read/Write/Speak)
- Proficiency Level: CEFR C1
- Nationality: Indian
- Notice Period: Within 30 days preferred