Job overview
Complete role details
Location
Bengaluru
Employment type
Other
Workplace
Hybrid
Experience
7-10 years
Seniority
Individual Contributor
Skills
JiraSAPSQL
Role details
Job description
Job Description
ESSENTIAL FUNCTIONS / RESPONSIBILITIES
- Hands-on administration of SAP systems and solutions such as S/4HANA, SAP ECC, BW on HANA, BOE/Lumira, Data Services, SLT, Content Server, Cloud Connector, GRC, Solution Manager, Gateway, Vertex, Sovos Taxware, Fiori, Cloud ALM, Web Dispatcher, etc.
- Perform installation, configuration, and maintenance of SAP systems, Kernels, Support Packs, Feature Packs, add-ons, and transports.
- Manage SAP HANA database administration tasks including installation, upgrades, system replication, backup & recovery, and performance tuning.
- Monitor system performance and take proactive steps to address bottlenecks, memory issues, dumps, and security vulnerabilities.
- Perform technical troubleshooting as necessary to ensure 24/7 availability of all systems.
- Perform system refreshes and participate in scheduling refresh activities with stakeholders.
- Participate in SAP maintenance activities.
- Timely address the issues reported to the Basis team via emails, tickets, and other monitoring tools.
- Follow procedures and standards regarding Transports and Corrections in conjunction with requirements defined by Change and Release Management.
- Manage hybrid landscapes and integrations with third-party systems.
- Implement automation and process improvements for operational efficiency.
- Create and maintain technical documentation, SOPs, and architecture diagrams.
- SAP Basis On-call support when needed.
YOU HAVE
Required Qualifications
- 7 - 10 years of IT experience required, with at least 6 .5years of experience in an SAP Basis Administration capacity
- Experience with SAP S/4HANA, SAP HANA, SAP NetWeaver, and Fiori
- Experience with Microsoft Windows and SQL Server SAP environments
- Experience with SAP BTP administration, including Identity Management, Integration Suite, etc.
- Proven ability to build effective relationships and partnerships with business stakeholders.
- Ability to manage multiple priorities and deliver results within required timelines.
- Strong communication skills and the ability to collaborate effectively with cross‑functional teams
Nice to Have Qualifications
- Experience with S/4HANA implementation/migration experience
- Experience in RISE with SAP and S/4HANA Private Cloud Edition
- Experience with Cloud environments
- Experience with SAP Cloud ALM, Active Control
- Experience with JIRA and Confluence (Atlassian tools)
Note-Looking only bangalore canidates who will work from customer office
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Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
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Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to WiproâÂÂs standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
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Deliver
| No | Performance Parameter | Measure |
| 1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
| 2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
