Job overview
Complete role details
Location
Kolkata
Employment type
Other
Workplace
Onsite
Seniority
Lead
Role details
Job description
Job Description
Role
Quality and Process Excellence Lead
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Do
- Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.
- Driving benchmarking and best practices deployment across accounts.
- Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Driving projects to improve and maintain the profitability of the process.
- Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
- Drive standardization practices and ensure strict compliance in internal and client defined processes.
- Ensure all process metrics are met.
- Lead consulting assignments and deliver business value to the customers through quality initiatives.