Job overview
Complete role details
Location
Bengaluru
Employment type
Other
Workplace
Onsite
Experience
2-5 years
Seniority
Individual Contributor
Skills
Role details
Job description
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• Must have the ability to setup several servers on Linux Operating Systems with experience range of 2-5 years
• Must have understanding of Active Directory
and other LDAP based directories. (This includes the ability to setup Domain Controllers, DNS servers, Mail Servers, (16) different LDAP Servers, Web and Application Servers etc.)
• Good to have - Understanding of CMP, LDAP, SCEP, EST, Radius, MDM, TLS Protocols etc. Understanding network flows and ability to read Wireshark are bit assets
• Manage the ticket until resolution is achieved.
• Responsible for data gathering, troubleshooting, performing a full analysis of the issue.
• Interact with several verticals within the organization
• Escalate the issue if not resolved to GPS Team
IT Support Engineers
• Must have the ability to setup several servers on Linux Operating Systems with experience range of 2-5 years
• Must have understanding of Active Directory
and other LDAP based directories. (This includes the ability to setup Domain Controllers, DNS servers, Mail Servers, (16) different LDAP Servers, Web and Application Servers etc.)
• Good to have - Understanding of CMP, LDAP, SCEP, EST, Radius, MDM, TLS Protocols etc. Understanding network flows and ability to read Wireshark are bit assets
• Manage the ticket until resolution is achieved.
• Responsible for data gathering, troubleshooting, performing a full analysis of the issue.
• Interact with several verticals within the organization
• Escalate the issue if not resolved to GPS Team
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |