Datadog AIOPS

Datadog AIOPS – Job Description

Role Overview:
We are seeking a skilled Datadog AIOPS responsible for the end-to-end lifecycle of DataDog AIOps deployments, including installation, configuration, integration, maintenance, and upgrades. The role requires a proactive approach to identifying use cases, implementing best practices, and ensuring maximum value realization from the platform.

The candidate should possess strong troubleshooting capabilities, the ability to work across cross-functional teams, and ensure smooth operations aligned with defined ITOps success criteria.

Key Responsibilities:

• Deploy, configure, integrate, and manage DataDog Event Management solutions.
• Support the full lifecycle of DataDog AIOps implementation and optimization.
• Identify use cases and recommend best practices to enhance platform value.
• Troubleshoot and resolve issues efficiently across environments.
• Collaborate with interdisciplinary teams and stakeholders.
• Ensure stable and efficient operation of monitoring and event management systems.

Technical Skills & Competencies:

• Strong experience in DataDog implementation, integration, and development.
• Integration expertise with monitoring tools using SNMP, Socket, REST APIs, Logs, and DataDog connectors.
• Experience in bi-directional integration with ITSM tools (e.g., ServiceNow).
• Solid understanding of DataDog administration and system operations.
• Knowledge of other event management tools like IBM Netcool, Micro Focus OMi (preferred).
• Proficiency in Unix/Linux commands and system operations.
• Programming knowledge in Java, Node.js, and JavaScript.
• Strong understanding of IT infrastructure (Hardware, OS – RHEL/CentOS/Windows, Networking).
• Experience with event monitoring, alerting, threshold management.
• Knowledge of topology mapping, CMDB, and application/infrastructure relationships.

Soft Skills:

• Strong communication (written & verbal).
• Solution-oriented mindset with problem-solving ability.
• Ability to manage priorities and meet delivery timelines.

Qualifications & Experience:

• 3+ years of hands-on experience in DataDog lifecycle (implementation, integration, support).
• 6–8 years of overall experience in enterprise monitoring and event management tools.
• ITIL certification or strong understanding of ITIL event management processes preferred.
• Proficiency in Microsoft tools (Word, Excel, PowerPoint, Visio, Project).