Key Responsibilities
• Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision
• Communicating and accept all operative advices from the Customer Care Center.
• Supporting the Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
• Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues
• Inform Regional Service Center on all escalation issues
• Report any customer complaints with proper documentation to the CCC
• Ensure the proper use of tool & test equipment and report the usage on any related service report.
• Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
• Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services
• All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.