ACCOUNT QUALITY MANAGER L2(CONTRACT) at Wipro

Job overview

Complete role details

Location

Pune

Employment type

Contractor

Workplace

Remote

Seniority

Manager

Skills

AzureUnix

Role details

Job description

Job Description

Role Name/Title	Service delivery Manager
Expected start date tentative	Immediate
Rates including mark up	240 K/M
Work Location – pls mention city and preferably office address as well	Pune

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Workplace Type: (Remote/Hybrid/Onsite)? If Hybrid, how many days onsite & offsite?	Wipro Hybrid
Years of exp needed	10+
Datacenter (Operation) support delivery manger, must have technical understanding (Wintel, Unix, Storage, Azure)
Mandatory Skills	Datacenter operational manger + datacentre knowledge.

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Team Management
- Team Management
  - Clearly define the expectations for the team
  - Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
  - Guide the team members in acquiring relevant knowledge and develop their professional competence
  - Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries
  - Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
  - Lead and drive engagement initiatives for the tea
  - Track team satisfaction scores and identify initiatives to build engagement within the team

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Deliver

No.	Performance Parameter	Measure
1.	Quality Control and Customer satisfaction	CSAT Score-BU/Account/Portfolio level Process Compliance/Exceptions Scores Audit Coverage percentage Schedule performance Scores Planned vs actual project effort Resource productivity scores
2.	Capability Building	New Employee Onboarding New Employee Certifications
3.	Continuous Improvement	Lean projects implemented per year Productivity improvement of resources Continuous Improvement Processes implemented per year
4.	Team Management	Team attrition % Employee satisfaction scores
5.	Capability Building	% trained on domain and location specific skills, % of team trained in necessary leadership skills

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