PRODUCTION SPECIALIST L2

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
 

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Key Responsibilities

• Execute ITGC and ITAC testing activities in accordance with established testing methodologies and regulatory requirements.
• Perform control design and operating effectiveness testing across key technology processes such as:
• User Access Management
• Privileged Access Management
• Change Management
• Incident Management
• Backup & Recovery
• Job Scheduling and Operations
• Interface and Automated Application Controls
• Review control evidence, document test results, and identify control deficiencies.
• Assess risks associated with control gaps and support remediation tracking and validation.
• Collaborate with technology, security, audit, compliance, and business stakeholders during control reviews.
• Prepare testing workpapers, findings reports, and management summaries.
• Support internal audits, external audits, and regulatory examinations.
• Utilize data analytics techniques to improve testing effectiveness and coverage.
• Contribute to automation initiatives for control testing and continuous monitoring.

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Mandatory Skills & Experience

• 3+ years of relevant experience in one or more of below:
• Technology Risk Management
• IT Audit
• Risk & Compliance
• Controls Assurance
• Hands-on experience performing ITGC and/or ITAC Control Testing.
• Good understanding of technology risk and control frameworks, including:
• COBIT
• NIST
• ISO 27001
• SOX IT Controls
• Experience in documenting testing procedures, evaluating evidence, and reporting findings.
• Strong understanding of application, infrastructure, and security controls.
• Experience working with Banking, Financial Services, or Cards industry clients.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent verbal and written communication skills.

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Deliver