Role details
Job description
Job Description
Mandatory Skills
- FortiGate Firewall / FortiOS – strong hands-on operational experience
- FortiGate security policies, NAT, objects, UTM/security profiles and logging
- IPsec Site-to-Site VPN troubleshooting
- Remote Access VPN troubleshooting
- Cisco Networking
- Strong **Routing & Switching** fundamentals
- LAN/WAN troubleshooting
- Firewall traffic-flow and packet-level troubleshooting
- DNS, DHCP and basic network services
- Exposure to **Azure and/or AWS networking**
- Incident, problem and change management processes
- Good troubleshooting and analytical skills
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Do:
- Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project
- High level design, detailed design and develop technical / integration solutions to meet those needs
- Work with clients to understand their business needs and processes
- Participate in technical and technology workshops to understand and deliver integration requirements
- Drive client discussions to define the integration requirements and translate the requirements to the technical solution
- Provide training and support to end-users
- Write technical specifications and test plan for development team to ensure test driven development
- Manage projects and timelines
- Provide expert support to various projects and delivery engagements as and when required
- Drive innovation/transformation agenda in large existing accounts, provide delivery
- Provide delivery support and escalation management
- Interaction with SAP and with party partners
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| No. | Performance Parameter | Measure |
| 1. |
Job Knowledge |
Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module |
| 2. |
Customer Satisfaction |
As defined by clients SLAs |
| 3. |
Manging change & Improvement |
Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective Measure overall adaptability/flexibility to move from one project to another project |
| 4. |
Functional Leadership |
Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively |
| 5. |
Customer Responsiveness |
Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner |