Role details
Job description
Job Description
Role:
The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client
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DO :
- Provide assistance in configuration of applications based on client requirements
- Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners
- Plan and execute assigned configuration tasks within deadlines
- Provide system configuration support based on changing business needs
- Assist in system analysis, design, development, and testing activities
- Provide support in developing, implementing and testing patch releases and system upgrades
- Maintenance of the configuration archive and its upkeep
- 100% compliance to configuration standards and procedures
- Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log
- Analyze and resolve configuration issues in a timely manner
- MIS Management, Reporting & Backend Support
- Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders
- Documentation & reporting as per the client need on configuration standards
- Issue resolution in minimum time possible with respect to any modification or change requested by the client
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Deliver
1.
Continuous Integration, Deployment
100% error free on boarding & implementation, throughput %, Adherence to the schedule
2.
Quality & CSAT
On-Time Delivery, Troubleshoot queries
Customer experience, completion of assigned certifications for skill upgradation