AI Conversation Analyst

Become the quality guardian of our AI agents: analyse conversations, find why they break, and drive the fixes. We are looking for an AI Conversation Analyst to become the quality guardian of our AI agents: someone who can deeply analyse conversations, identify why an interaction succeeded or failed, uncover recurring patterns, and work with product and engineering teams to continuously improve agent performance. If you are naturally curious about how AI thinks, enjoy analysing conversations, and love solving complex problems, this is the role for you. If you have ever wondered how we know whether an AI actually had a good conversation, this is where you answer that question every day, and help us make every AI conversation better than the last.